Doggo - Custom Pet Cushion

Due to the customized nature of all of the products we produce at Tale Of Tiels, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.

If you received the wrong product or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.

 

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about.

Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually up to 2 weeks for most orders. We sometimes also offer a queue jump option.

All orders generally take 2-14 days to be created and shipped. This can increase slightly during sales periods. Transit time vary by country (listed below).

Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

We also send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship!

All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

NOTE: Expect a delay during the holiday period as our couriers experience a surge in parcels to be delivered.
 

Shipping prices are a flat fee:

West Malaysia : RM6.90 ( 1 - 3 Working Days )
East Malaysia : RM 13.90 ( 7 -14 Working Days )

Singapore : RM 20 ( 3-7 Working Days )

Taiwan : RM40.90 ( 9 Working Days )

Australia : RM102.90 ( 4 Working Days )

United States : RM 106.30 ( 11 Working Days )